No dealership has ever closed the doors because they could not install a furnace or repair an air conditioner.  Sadly though, many are no longer in existence because of a lack of business acumen.  Our Business Development Group is pleased to provide dealer support in this all-important area of the industry.

Here’s how we can help you with your business.

• Pricing for Profit
• Quick Books Support
• Business Valuation

We are in an industry that offers Customer Service and many times the interaction with the customer occurs during times of stress.  Our Business Development Group is available to educate your employees on how best to interact with your customers. From first contact to job completion and every step in between—good customer service is critical and our group stands ready to assist you.

Here’s how we can help you with customer service.

• Customer Interaction Training
• First Impressions Training
• The Art of Pre-Selling

You’ve heard the old adage that nothing happens until the sale is made.  Our Business Development Group is equipped with knowledge and resources that will help your dealership do just that.  From an award-winning Retail Sales Proposal Resource to Retail Sales knowledge that will improve your company’s sales skills, our support in this area is complete and available to you.

Here’s how we can help grow your sales.

• Propose and Close® Retail Sales Program
• Product and Resource Training
• Retail Salesperson Training & Seminars

Your Technicians and Installers represent your dealership to the public. Opinions of your company are impacted by the way they conduct themselves while in your customer’s home. Ironically, these crucial employees can be some of the most overlooked when it comes to training them to interact with your customers. Our training covers subjects ranging from people skills to selling accessories and service agreements—a must for any dealership to provide next-level customer service.

Here’s what we offer.

• Replace or Repair Philosophy
• Selling Accessories for Technicians
• Technician Training & Seminars