Troubleshooting electrical problems in an HVAC system can feel complicated. Sometimes the problem is overlooked as a faulty part. How often do we look beyond the obvious after the motors or compressors fail electrically?

Let’s first look at the incoming voltage. If the voltage is too high or too low, it can cause the motor to fail due to overheating. The voltage should fall between a minimum and a maximum limit that is listed on the data plate of the components. The voltage that is going to a motor or compressor should be within plus or minus 10% of the voltage listed on the data plate. For example, a 208/230-volt motor voltage range would be between 187 volts (208 – 10%) and 253 volts (230 +10%). On 3-phase units, voltages between phases must be balanced within 2%, or we have what is called phase imbalance. For example, if there was a 5% imbalance on the three- phase voltage, it could cause the motor winding temperature to increase 50% over a safe level.  If the voltages are outside of this plus or minus 10% range, or there is more than 2% phase imbalance on three phase components, then it will have to be determined if the problem is from the electrical panel or the incoming power supplied to the building that will have to be corrected. If it is not corrected, motors and compressors will continue to fail.

You can use this formula below to determine the percentage of voltage imbalance coming to a unit, or the voltage going to the motor or compressor.